Uber Cosmetics Australia – Privacy Policy

By using the website, you consent to the collection and use by us of any personal and other information you provide whilst using the website in accordance our Privacy Policy. If you do not agree to the Privacy Policy, please do not use the website. 

What sort of information do we collect?

We collect personal information in accordance with the relevant privacy laws in Australia. Personal information is collected about you only on registration or when you visit certain parts of a website where you are invited to provide content, submissions and suggestions or participate in interactive online activities (i.e. community postings, voting, chat, games, or bulletin boards).

Personal information can include your name, e-mail address, credit card details, demographic information about you (such as your postcode and age) and any other information of a personal nature which you provide. While we strive to protect our user’s personal information and privacy, we cannot guarantee the security of any information you disclose online and you do so at your own risk.

We also collect non-personal information such as your IP address and use ‘cookies’ on the website. The information it obtains from collecting IP addresses and using ‘cookies’ is not personal information about you. For more information, please read the section on IP addresses and cookies below.

How do we use and disclose personal information? 

We use personal information to fulfil orders and for feedback purposes (to the extent that is explained when users provide the information), to process e-commerce transactions or to contact you about products or services or send you information that may be of interest to you.

A user’s email address will not be posted by us on our website. If we plan to post your personal information on the website, you will be given prior notification of such posting and given the option of preventing such posting.

Please note, if you provide your credit card information to us in order to conduct an e-commerce transaction on the website, we will provide your information to participating merchants in order to process that transaction. We are not responsible for how that information may be used by participating merchants. From time to time we may make our mailing list available to carefully selected companies whose products or services may be of interest to you. If you would prefer not to receive offers from these other companies please let us know at the time of ordering by phone or email: uber@ausnaturalhealth.com  +61 401 404 803

Please note that financial information and any information you have provided regarding your health will never be shared.

We will not transfer personal information about you to an organisation outside Australia without your consent. If at any time we are required by law or legal process to release personal information about you, we must cooperate fully.

How do we keep your personal information secure? 

We cannot guarantee, in every circumstance, the security of the personal information you provide on the website. All incoming encrypted information is routed through our firewall, which serves as a gatekeeper for our system. Only data containing the correct authorisation is permitted past the firewall. Attempts to pass the firewall are constantly monitored for suspicious activity.

How do we use IP Addresses and ‘Cookies’?

We collect IP addresses for the purposes of system administration and usage analysis of the website and to report aggregated information to its advertisers. We use ‘cookies’ to track how and when customers use this website. ‘Cookies’ are used to see which areas are popular and which are not. Many improvements and updates are made to the website based on data collected by ‘cookies’ such as total number of visitors and pages viewed.

This information is most easily tracked with cookies. If you accept the first tracking cookie from the website, you won’t be offered as many afterwards. If you’d prefer, you can set your web browser to refuse cookies or to alert you when cookies are being sent. However, it is possible that some parts of the website, such as the shopping, contest, and game areas, will not function properly if you do so.

We also use aggregated information (which is information recorded in any form about more than one individual) where the identity of the individual is not known and cannot be inferred from the information. We may use aggregated information to describe our user base to current or potential partners, investors and advertisers; after a survey, to understand and respond to market needs and preferences; or to make recommendations to other users of our website.

We work with third parties to serve ads on sites owned or operated by other companies. Our ad servers, and those of our partners, use Cookies and Pixel Tags in order to anonymously identify your browser. Some third-party ad companies, such as ad networks, may combine anonymous information obtained in connection with activity on our website with information obtained from other sources and/or sites.

We do not use or share any personal information with any of our ad server partners, media partners or ad networks without your authorization.

Changes to Privacy Policy

We reserve the right to modify this privacy statement at any time, so please review it frequently.

Delivery Terms

Uber Cosmetics Australia – Delivery Information

Free delivery for orders over $25.00 delivered within Australia weighing up to 3kg. If your order does not fit this criteria please see rate table below.

Uber uses Australia Post for the delivery of all orders within Australia. International orders are despatched via our courier. Parcels will be sent in plain and unmarked packaging to assure security and privacy. Orders will be dispatched promptly once payment has been processed and prescriptions (if applicable) are received.

Australian Orders

Australian orders will be delivered via registered post and will require a signature upon receipt. Please provide an address where someone will be available between 9am-5pm to receive and sign for the parcel, otherwise collection from your local post office will be necessary. Business addresses are preferable as the receptionist can sign for your order.

Domestic Shipping

Where applicable and from time to time, we offer Free Shipping Within Australia:

We provide Free Shipping on all orders over $149 that are under 3Kg and have an Australian delivery location.

Estimated Domestic Shipping Fee List:

The shipping fee shown below is an estimate only. Final shipping charges will be displayed during your checkout process based on the shipping method, product type and location chosen by you.

Please refer to the Australia Post website in order to calculate the shipping timeframe for your location. This will help you estimate the number of business days taken to deliver the product after we dispatch it from our warehouse located at Alexandria NSW 2015. Please contact our customer service if you might have a query regarding this.

Australian orders will be delivered via registered post and will require a signature upon receipt:

• Please provide an address where someone will be available between 9am-5pm to receive and sign for the parcel, otherwise a card will be left detailing the nearest local post office.
• Alternatively, please provide a work address if no one is home during business hours.

International Shipping

Estimated Timelines:

All our international orders will be dispatched by a courier of our choice. Please allow up to 14 days for international delivery.

Delivery time does not include the time parcels may spend in the destination country’s customs service. All international orders may require a signature on delivery.

International Shipping Fee:

International delivery cost varies.

Delivery cost can be estimated by using the Postage Calculator at the checkout.

^*Shipping costs are based on the weight, customer’s location, and the shipping method selected.

^#Product weights used for product descriptions on the website refer to the net weight of products only and do not include the weight of any other components such as packaging.

Please note: that all prices, shipping and handling charges do not include relevant custom duties or taxes that may be incurred and charged when shipped overseas.

These charges need to be paid by the customer. Please check with your local custom offices for further details.

Order Tracking

Domestic orders will include a tracking number via email.

Dispatch Delays

Orders will be dispatched within five business days providing all items are in stock. We do not send partial deliveries. Our customer care team will notify via email if there are any delays in the order. Please contact our customer care team via phone or email if you have any concerns

Uber Cosmetics Australia – Returns Policy 

Uber Cosmetics is committed to making your shopping experience as easy and stress-free as possible. If you are not satisfied with your purchase, you can simply return the products for a refund within the policies outlined below. Our return policy is in accordance with Australian Consumer Law.

30 Day Money Back Guarantee
We offer a 30-day money back guarantee on Uber Lash and Uber Brow. If you don’t achieve longer eyelashes or fuller eyebrows in 30 days, simply return the empty tube and/or any unused product along with the packaging, in accordance with our detailed process below, for a full refund.

Return Authorisation Number

Contact Uber Cosmetics customer care team within 30 days from the date of purchase to obtain a Return Authorisation Number (RAN). A return will not be accepted without a RAN. Returns must be received by Uber Cosmetics within 7 days of receiving the RAN to the address provided on the form.

Proof of Purchase

Please keep your receipt for 30 days from date of purchase as it will be required before receiving approval of refund.

Change of Mind

Uber Cosmetics Australia is happy to offer a return if you change your mind, but also reserves the right to decline a return if the requirements are not satisfied within our policies. All returns are to be as per our returns process below

• Must be returned within 7 days of parcel receipt
• Must be in its saleable condition (i.e. product in its original packaging, unopened, unused)

Cancellations

Orders cancelled at the request of the customer may incur a fee of $10 or 10% of the order value (whichever is greater). This is chargeable at the discretion of management. Cancelling orders that have been shipped must be posted back to us, at the expense of the customer.

The product to be returned must be packed securely and must be sent via registered post, in order to track the parcel, for your records.

Please note that the customer will be responsible for the product until it is received by us.

Products that have been tampered with cannot be refunded. Postage costs will not be refunded.

 Incorrect or faulty product 

Uber Cosmetics Australia offers a replacement or refund if any products delivered to you are damaged or incorrect. You must within 7 days of parcel receipt, contact our customer care team for our process

 Incorrect product delivered: 

In such a scenario where the product you received is not what you placed an order for then please get in touch with our customer care team within 7 days of parcel receipt. Our customer support, upon looking into the issue will help you with a pre-paid shipping label to return the product. You can then choose to either have the correct product re-delivered at our cost or receive a full refund.

 Damaged/Defective product delivered:

In such a scenario where the product you received is damaged or defective please contact our customer care team within 7 days of delivery with your receipt and a description of the condition of the damaged or defective item. Our customer care team, upon careful consideration and depending on the Manufacturer’s Policy for the product in question might offer to provide one of the below resolutions:

• Place you in contact with the manufacturer (warranty support)
• Replacement of the damaged product/defective product
• Refund you for the product
• Exchange the product

 Refund:

If you used your credit card to purchase online, your approved refunds must be processed on the same credit card.

 

NOTE: All returns will need to be confirmed with us first before returning the products. You will need to obtain from our customer care team, a Returns Authorisation Form to be completed, printed and returned with product. The RAN must be clearly written on the provided form in the box in which the products are returned. You may be required to provide photos of damaged products or packaging. 

 Unauthorised returns will be refused without refund.

No item will be refunded until received by Uber Cosmetics. Please be advised that returns will not be accepted, and refunds not awarded if the criteria above are not met. Please be advised that we cannot process refund for product purchased via other retail channels (Myer or Pharmacy). Unless product is faulty.

Uber Cosmetics Australia is not liable for packages lost during shipping. The Uber Cosmetics will process your refund via the original purchase method within 7-10 business days upon receipt of the returned item(s).

 SHIPPING AND HANDLING FEES ARE NOT REFUNDABLE. 

Please note: We only accept the return of products originally purchased Uber Cosmetics Australia directly. If you would like to return a product purchased from another location, please contact the seller directly regarding your return.

 Our customer care team can be reached via email or phone and will respond to your enquiry within 5 business days.

 Phone: +61 0401 404 803

E-mail: uber@ausnaturalhealth.com

 Posting Your Returns:

Details are provided on the Returns Authorisation Form at the time of return request. All returned products will be checked.

The products are your responsibility until they reach our warehouse. Please ensure the product are packed in a sturdy and secure manner and send via a reputable postage provider to avoid any damage in transit at your cost.